FAQ

Customer Support

Our knowledgeable and friendly customer service representatives are available via phone, email, and live chat to answer your questions and provide assistance whenever you need it.

Extensive Product Selection

We offer a carefully curated collection of gifts for all occasions, recipients, and budgets. From unique handcrafted items to popular brand-name products, you'll find something for everyone on your list.

Fast and Reliable Shipping

We partner with trusted carriers to ensure your gifts arrive on time and in perfect condition. Choose from standard, expedited, and international shipping options to suit your needs.

Gift Guides and Inspiration

Our website features helpful gift guides for various occasions and recipients, as well as blog articles with gift ideas and inspiration. Discover new and creative ways to show your love and appreciation.

Gift Wrapping

Let us take care of the gift wrapping for you! We offer a variety of attractive wrapping options, including eco-friendly and themed designs, so your gift arrives looking perfect.

Personalization Options

Make your gift even more special by adding a personal touch. We offer customization options on select products, such as engraving, monogramming, and custom printing.

What is your return and refund policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receipt for a full refund or exchange. To initiate a return, please contact our customer service team for instructions. Please note that personalized or customized items are not eligible for return unless they arrive damaged or defective.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal and Apple Pay for your convenience and security.

How do I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your order on our website or on the carrier’s website. If you have any questions or concerns about your order status, please contact our customer service team.

How can I contact customer service?

Our customer service team is available anytime. You can reach us by email at info@alsorienthk.com, or through the contact form on our website. We strive to respond to all inquiries within 24 hours.

How do I initiate a return?

To initiate a return, please contact our customer service team by phone, email, or live chat. They will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item(s) back.

How are shipping costs calculated?

Shipping costs are calculated based on the total weight and dimensions of your order, as well as your location and chosen shipping method. You will be able to view and select your shipping options and costs during the checkout process.

Do you have any recommendations for holiday or peak season shipping?

During holidays and peak shopping seasons, such as Christmas and Black Friday, we recommend placing your orders early to ensure timely delivery. While we strive to process and ship all orders as quickly as possible, increased order volumes during these times may result in slightly longer processing times.